Investor Grievance Handling process:

1. The company will endeavor to address all complaints regarding service deficiencies or causes for grievance, for whatever reason, in a reasonable manner and time (not later than 21 days).
2. The company will designate the Compliance Officer to receive and redress all the queries. The Compliance Officer will have the authority to receive and address any queries or complaints.
3. The internal deadline for resolving the complaints will be as follows:
   1. For any matter relating to portfolio performance and funds allocation: within 3 working days.
   2. For any matter relating activities carried out by the Custodian: within 7 working days.
   3. For any matter relating to dividends and / or other corporate actions: will be followed up vigorously with the respective agencies [fund accountant / RTA] for resolution under intimation to Clients.
4. In the event of any dispute or difference between the Company and the Client, remains unresolved or is not resolved to the satisfaction of the client,
   1. Client will have the option to raise the query/ complaint using the SEBI SCORES platform or
   2. Client will have the option to raise the query/ complaint using the online dispute resolution mechanism (ODR) introduced for a smooth and faster resolution of any complaint. The dispute shall be finally settled through arbitration through the online dispute resolution mechanism notified by SEBI and amendments issued thereon from time to time. The number of arbitrators to be appointed, the seat of arbitration and the language to be used for arbitration and the costs and expenses of arbitration would be as prescribed under the notifications and circulars issued in this regard from time to time.